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Regional Service Manager

January 29, 2013 - March 06, 2013
Location:Richmond, VA
Exempt/Non-Exempt:Exempt
Benefits:see website
Employment Type:Full Time
Department:Service
Description:

Responsible for Company product service activity and productivity for a specific service region. Supervise a highly trained group of field Technicians and Territrory Supervisors to build strong business to business relationships. Manage team members to insure performance levels are met and/or exceeded. Interact with other departments throughout the company in an effort to fulfill the Company's mission.

Duties:
  • Develop and implement a recruiting strategy for hiring and training Field Service Technicians
  • Insure current service team members maintain the necessary product certifications for servicing equipment. Conduct annual training needs assessment on all Technicians.
  • Assign qualified technicians to their territories and insure staffing requirements are maintained
  • Coordinate with the Resolution Specialist call loads for Technicians.
  • Conduct service team meetings
  • Receive, process and maintain service related and payroll processing records
  • Serve as final troubleshooter for any problem calls-both regular and connected. Escalate and contact product manufactuer.
  • Develop and maintain customer service follow up visits
  • Work closely with sales and all administrative departments.
  • Assume any additional duties that may be assigned.
  • Follow all company policies and safety regulations.
  • Work overtime, weekends if necessary.
  • Respond to all individuals and customers in a professional and courteous manner.
  • Receive oral and written instructions from VP of Service and Company President.
Qualifications:
  • Strong aptitude in anaylzing mechanical movements and electrical components
  • Strong supervisory, interpersonal, and excellent communications skills to include verbal and written
  • Related industry experience (copiers/printers preferred and High Volume strongly preferred) but other high tech industry experience will be considered.
  • Detail oriented including excellent time management skills, highly self directed
  • Ability to problem solve and troubleshoot
  • Associates degree and 3+ years of business to business service team management experience OR equivalent work experience that meets position qualifications
  • Document imaging certification a plus


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